Privacy Policy

At Tecknocity, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website, our free tools, and our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect various types of information from you, including:

• Account Information: When you create a free account to save and view full results from our tools, we collect your name, email address, and password. If you sign up or sign in with Google, we receive your name and email address from your Google account instead of a password.
• Tool Inputs and Results: Answers and inputs you enter into our free tools (for example, scorecard answers or pricing inputs) and the results generated from them, saved to your account so you can return to them.
• Personal Information: Name, email address, phone number, company name, and other contact details that you provide when you fill out forms, book a consultation, request services, or communicate with us.
• Usage Data: Information about how you use our website, such as IP addresses, browser type, pages viewed, and time spent on our website, collected through cookies and similar tracking technologies.
• Transaction Information: If you engage with our services, we may collect payment and billing information to process payments.
• Communications: Any communication data, including emails or messages exchanged with us.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and improve our business optimization and automation services.
• Customer Support: To respond to your inquiries, support requests, or feedback.
• Marketing Communications: To send you promotional materials, updates, newsletters, or service-related information, with your consent or where allowed by law.
• Analytics and Improvements: To analyze website usage patterns, improve the user experience, and enhance our offerings.
• Legal Compliance: To comply with legal obligations and respond to lawful requests by public authorities.

3. How We Protect Your Information

Tecknocity takes the security of your personal information seriously and employs reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to understand how it is used. Specifically, we use Google Analytics 4 and Google Tag Manager to analyze website traffic (pages viewed, time on page, approximate location, device type). You may choose to block or disable cookies through your browser settings, but doing so may affect the functionality of our website.

5. Third-Party Services

We use a small number of third-party services to run our website and deliver our services. They may process information on our behalf, and each is only authorized to use your information as necessary to provide its service to us:

• Supabase: Hosts our account system and securely stores account data and saved tool results.
• Google (Analytics, Tag Manager, Sign-In): Website analytics and optional Google sign-in.
• Calendly: Powers the consultation booking calendar embedded on our booking page. Information you enter there is processed by Calendly.
• YouTube: Case study videos on our site are embedded from YouTube, which may set its own cookies when you play them.
• Make.com: When you create an account, a notification with your sign-up details is processed through our Make.com workflow so we can welcome you and manage your access.

6. Sharing Your Information

We will not sell, rent, or share your personal information with third parties, except as follows:

• Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors, hosting services, and email providers.
• Legal Requirements: We may disclose your information when required to comply with legal obligations, enforce our terms of service, or protect the rights, property, or safety of Tecknocity, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

7. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and Correction: You can request access to your personal data and ask for corrections if it is inaccurate.
• Deletion: You may request the deletion of your personal information, including your free-tools account and any saved results, by emailing us at arman@tecknocity.com. We will delete it unless we are legally required to keep it.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications or contacting us directly.
• Restriction of Processing: You can request that we restrict the processing of your data in certain circumstances, such as when you dispute the accuracy of your data or object to our use of it.

To exercise any of these rights, please contact us at the information provided in the "Contact Us" section below.

8. International Data Transfers

Tecknocity is based in the USA, but our services may be accessed globally. By using our website or services, you agree to the transfer and processing of your personal data outside your country of residence. We will take necessary steps to ensure appropriate safeguards are in place when transferring personal data internationally.

9. Children's Privacy

Tecknocity's services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a new effective date. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.